Friday October 26, 2018
Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Friday October 26, 2018
Ontario Cannabis Store mum on backup delivery plan amid Canada Post strikes
As Canada Post strikes continue, the Ontario Cannabis Store is refusing to say when it will implement a so-called “contingency plan” to get pot to consumers.
That’s despite hundreds of people complaining online that their orders have been stalled or cancelled altogether in the week since legalization.
Cannabis became legal in Canada on Oct. 17 with provinces and territories launching a range of models using either retail or online stores, or both.
In Ontario, private stores will not open until April 2019 and in the meantime, the Ontario Cannabis Store is the only legal retailer for cannabis in the province.
But in the week since legalization, hundreds of Ontario consumers have taken to social media to complain the online retailer has failed to meet its promised one- to three-day delivery window, cancelled orders without notice and is failing to give any information to consumers about how they plan to deal with the ongoing Canada Post strike.
And as of Wednesday, its customer service hotline is also out of service “due to circumstances beyond our control.”
In a statement released Tuesday afternoon, the Ontario Cannabis Store said it has processed 100,000 orders so far.
That’s roughly the same amount it had previously said had been placed by consumers over the first 24 hours of legalization. (Source: Global News)