consumer

Friday March 3, 2017

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator  – Friday March 3, 2017

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Friday March 3, 2017

Subway defends its chicken after CBC Marketplace report

Subway stands behind its chicken.

The sandwich chain is disputing the findings of a CBC Marketplace investigation into fast food chicken. While most of the samples were found to contain close to 100 per cent chicken DNA, Subway sandwiches contained substantially less than the other chains. Tests showed an average of 53.6 per cent chicken DNA for the oven-roasted chicken and 42.8 per cent for the chicken strips.

The story has garnered worldwide attention, and raised questions about how much chicken should be in a chicken sandwich.

Subway says the report was “absolutely false and misleading,” and demanded it be retracted. The Associated Press reported Tuesday that the chain says its sandwiches contain 100 per cent white meat with seasonings, although the ingredient list it provided to CBC News lists soy protein as a component of the company’s chicken.

Marketplace stands by its report and is releasing the Subway test results as well as additional detail about the methodology and investigation. (Continued: CBC News) 

 

Saturday, December 3, 2016

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator - Saturday, December 3, 2016 Air Miles collectors stuck with redeemed rewards Air Miles Canada says it won’t reimburse collectors who spent their points in anticipation of an expiration policy that will no longer take effect at the end of the year. The company that runs the Air Miles loyalty points program, LoyaltyOne, announced Thursday it was cancelling plans that would have seen collectors lose miles older than five years. While some celebrated the news, others — who had scrambled to redeem their miles ahead of the expiry — were angered by the about face. Air Miles Canada’s Twitter account told two customers the company would not be reimbursing collectors who spent their points to avoid having them expire. The account sent tweets saying the company would not accept returns, cancellations or exchanges due to the cancellation of the expiry policy, once booked. The Air Miles reward program launched in 1992 and has more than 11 million active collector accounts. (Source: Toronto Star) https://www.thestar.com/business/2016/12/02/air-miles-collectors-stuck-with-redeemed-rewards.html Ontario, Canada, Air Miles, loyalty, point cards, rewards, LCBO, consumer

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Saturday, December 3, 2016

Air Miles collectors stuck with redeemed rewards

Air Miles Canada says it won’t reimburse collectors who spent their points in anticipation of an expiration policy that will no longer take effect at the end of the year.

The company that runs the Air Miles loyalty points program, LoyaltyOne, announced Thursday it was cancelling plans that would have seen collectors lose miles older than five years.

While some celebrated the news, others — who had scrambled to redeem their miles ahead of the expiry — were angered by the about face.

Air Miles Canada’s Twitter account told two customers the company would not be reimbursing collectors who spent their points to avoid having them expire.

The account sent tweets saying the company would not accept returns, cancellations or exchanges due to the cancellation of the expiry policy, once booked.

The Air Miles reward program launched in 1992 and has more than 11 million active collector accounts. (Source: Toronto Star)