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Thursday January 5, 2023

January 5, 2023 by Graeme MacKay

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Thursday January 5, 2023

Ottawa is passing the buck on this holiday season’s air travel chaos

December 23, 2022

Over the past couple of weeks, air travellers have experienced what will likely be remembered as the most difficult Christmas travel peak in recent memory. For Canadians, it was a sad repeat of the challenges they faced last summer. While much of the chaos air travellers experienced this Christmas can be chalked up to bad weather, those travelling with Southwest Airlines and Sunwing, in particular, saw their plans upended by challenging recoveries in the days that followed.

Both airlines saw their operations turned upside down, leaving thousands of customers affected. But that is where the similarities end. The response of the respective airlines, as well as that of the senior-most transportation official in each country, couldn’t have been more different.

Southwest made the difficult but ultimately correct decision to reset their severely disrupted operations by cancelling upwards of two-thirds of their flights for much of the week following Dec. 23 to get aircraft and crew back in place. By Dec. 30, Southwest resumed near normal operations and started its recovery.

April 23, 2014

Sunwing, on the other hand, correctly, however belatedly, leased aircraft from other carriers to deal with their stranded customers but also was forced to cancel flights until February, including all its flights out of Saskatchewan. While the airline confirms that most stranded travellers have now returned to Canada, the longer-term cancellations make it clear that the airline marketed and sold flights which they did not have enough resources to operate. Where Southwest took the “short-term pain for long-term gain” approach, Sunwing decided that extending and spreading the pain well into the winter season made more sense.

While U.S. Transportation Secretary Pete Buttigieg appeared on virtually every major network news program, Canadian Transport Minister Omar Alghabra took to Twitter to voice his concern.

Against this backdrop of air travel chaos, several key lessons can be drawn. The first and most important lesson is to be pro-active.

Many of the issues faced by travellers were not only predictable, they were predicted. The problems travellers encountered during the summer peak became self-evident by spring yet nothing was done. With its sprawling bureaucracy, it should not be too much to expect Transport Canada to better monitor operational performance so that trends can be more easily identified and appropriately addressed.

May 25, 2022

Mr. Alghabra spent 2022 playing catch-up rather than leading. He should be the last person in Canada surprised by anything happening at airports during his watch, yet feigning surprise or being firmly in denial, was his and his department’s modus operandi. By being pro-active, he could have helped alleviate some of the long lines at airport security and customs that plagued airports last summer and could have been in a stronger position to encourage Sunwing to repatriate its stranded customers in a more timely fashion. (Continued: The Globe and Mail)

Wednesday May 25, 2022

May 25, 2022 by Graeme MacKay

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Wednesday May 25, 2022

Airport madness must be fixed now

Had Dante Alighieri experienced the special torments of 21st-century passenger flight, there would surely have been another ring of Hell in his depictions.

January 9, 2021

Even before the coronavirus pandemic, air travel had become a relentless accumulation of aggravations, from the time of parking (at exorbitant cost) on arrival at one airport until (unless it was lost) the claiming of baggage at another.

But the current state of affairs — as travel gradually returns to normal while COVID-19 protocols remain in place and understaffing prevails — has upped the misery index to unacceptable levels.

Near-endless lines for check-in and security. Passengers imprisoned in planes on the tarmac for hours after landing because of crowding inside terminals. More hours in jam-packed arrival lineups at customs caused by staffing shortages.

In all, what’s going on in Canadian airports at present is a recipe for chaos and anger, not to mention the abuse of flight attendants and frazzled, overburdened ground staff. And with the high-travel summer season only weeks away this dispiriting situation needs to be resolved fast.

The Canada Airports Council is calling on the federal government to scrap random COVID-19 tests and public-health questions at customs in order to ease the congestion travellers are being greeted with in Canada.

Such measures mean it takes four times longer to process passengers than it did before the pandemic, the council has said.

July 17, 2019

That was just barely tolerable when travel was down, but it’s become a serious problem now that people are starting to fly again in numbers.

The council said it makes little sense to retain such stringent testing measures in airports — facilities never designed for procedures that halt the flow of travellers into and out of the precincts — when they are no longer in place in the community.

The situation has been particularly bad at Pearson International Airport, Canada’s largest.

Before the pandemic it took an average of 15 to 30 seconds for a Canada Border Services Agency officer to clear an international passenger, the airport said. Now, “due to the Government of Canada’s COVID-19 health screening questions, this has increased the processing time at Canada’s borders by two to four times.”

Pearson blames the understaffed Canadian Air Transport Security Authority. The Canadian Airport Council blames the over-rigid COVID-19 safety regime. Federal Transport Minister Omar Alghabra even blamed travellers for being out of practice.

“Taking out the laptops, taking out the fluids — all that adds 10 seconds here, 15 seconds there,” he told reporters.

April 23, 2014

That sort of thing is likely to inflame rather than calm regular flyers — who have long since mastered the hassle-filled procedures of travel. It does raise the matter of fluids and whether the current security fixation on them is justified. State-of-the-art technology exists, and has already been installed at Shannon Airport in Ireland, that would allow the inspection of fluids, carried in normal amounts, and of laptops while still in cases, backpacks and computer bags.

For travellers in this country, bringing in such advanced techniques could not come too soon.

Alghabra also points to an increase in last-minute bookings as well as flight schedules that see too many planes arriving around the same time. His department says it’s trying to address the delays and hopes more screening personnel will be added by CATSA to speed up procedures.

Among those monitoring that progress will be the union representing flight attendants, who have effectively been asked to work for free since they are typically paid for time in the air, not for trying to control and placate ticked-off travellers on the ground.

There was a time — though you’d have to be rather long in the tooth to recall it — when airports were exciting, exotic, efficient. The charm of those quaint days has long passed. The experience has slipped from taxing, to miserable, to unendurable.

Exasperated travellers aren’t much interested in excuses, explanations and vague assurances. They just want the current hellishness fixed, and soon. (Hamilton Spectator Editorial)

Wednesday June 17, 2020

June 24, 2020 by Graeme MacKay

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Wednesday June 17, 2020

Rosslyn residence was literally a house of horrors

The story of the Rosslyn Retirement Residence, as reported by Spectator journalist Steve Buist, is by turns sickening, heartbreaking and infuriating.

May 27, 2020

It is also, in a way, indicative of what is wrong with Ontario’s long-term-care system. But it is so egregious, so extreme, that it is in a class by itself. Buist’s series was entitled House of Horrors, and that’s not an overstatement, at least not for victims and their families.

Yes, victims is the right word. Rosslyn residents were subjected to chronic bedbug infestations. Photos showing the result of those infestations will make your stomach turn. Medication was often not administered properly. Residents wandered in unsafe conditions. There were mouse droppings and black mould in food storage areas.

Management and ownership of Rosslyn received repeated notices, from public health and the provincial oversight agency, and warnings about health and safety infractions. And these infractions were not all new and related to pandemic staffing. Between 2018 and 2020 public health inspections found bed bugs, mice and cleaning issues. According to former staff members, operators of the home portrayed it to residents’ families as having a “secure memory unit” that didn’t actually exist.

There’s more. You could fill this space three times over just with the disturbing findings and stories uncovered by Spectator reporting. Fourteen residents of the Rosslyn have died from COVID-19, 22 staff members became infected and more than 60 residents were hospitalized by the time the pandemic eventually emptied the facility last month.

Now let’s add insult to injury. The owners of this facility, and seven other retirement homes and residential care facilities in the Hamilton area, are no strangers to the business. The Martino family owned the Royal Crest Lifecare chain, which collapsed in bankruptcy in 2003. They cried poor at the time but were found to have access to four homes, five SUVs, three Mercedes, a Hummer and a 42-foot cabin cruiser. When the dust settled on the commercial and business bankruptcies, nearly $200 million in liabilities were left, and $18 million left owing to taxpayers.

April 1, 2020

And now, the questions. How was it that the Martino family was able to continue in the business of running retirement homes so easily given its terrible track record? Why would they be given a licence by the provincial oversight agency, the Retirement Homes Regulatory Authority (RHRA)?

In the past 18 months, the city’s bylaw enforcement department has registered 28 violations of property standards against the Martinos’ care homes in Hamilton. There is a litany of horror stories from former staff and families of former residents RHRA. Why did it take so long to act? The RHRA revoked the Rosslyn’s licence this week, but what took so long?

Then there’s the oversight agency itself. The RHRA is essentially a self-governing industry body charged with enforcing the provincial Retirement Homes Act. Given everything we now know about LTC in general and Rosslyn specifically, why should we trust an industry body to oversee the sector?

Last but not least is the prospect of criminal charges. Provincial NDP Leader Andrea Horwath has asked Hamilton police to conduct a complete investigation. Good for Horwath, but why didn’t the government do that first?

If an investigation finds the Rosslyn horror story involves criminal behaviour, charges must be laid and those responsible must be prosecuted. The Rosslyn travesty and others like it should be rallying cries in the call for complete reform of long-term care. Rosslyn’s victims deserve nothing less. (Hamilton Spectator Editorial)

Tuesday June 9, 2015

June 8, 2015 by Graeme MacKay

Editorial cartoon by Graeme MacKay, The Hamilton Spectator – Tuesday June 9, 2015

Senate to forward expense files of nine Senators to the RCMP

The Senate handed the expense records of nine of its own to the Mounties on Friday as part of the fallout from the two-year examination of its books by auditor general Michael Ferguson.

“We’ve committed to not question any element of the report,” Senate Speaker Leo Housakos told the Star in an interview, adding that he would have preferred that Ferguson be the one to refer his own findings to the RCMP.

The Canadian Press reported retired Liberal senator Rod Zimmer, one of the nine whose expenses were referred to the police, led the pack when it came to the amounts Ferguson said should be repaid. He had disputed expense claims totalling $176,014 in travel expenses for non-parliamentary business and a housing allowance he should not have claimed.

The Star has confirmed the audit to be formally released June 9 identifies a total of $976,627 in inappropriately claimed expenses, and that more than half that amount — about $546,000 — is linked to just five senators.

That is the amount Ferguson found issues with following arduous, line-by-line reviews of 80,000 transactions worth about $180 million involving 117 senators from April 1, 2011 to March 31, 2013. (Source: Toronto Star)

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Published in the Saskatoon Star Phoenix, The Brandon Sun, and the Gull Lake Advance

Tuesday September 4, 2007

September 4, 2007 by Graeme MacKay

Editorial Cartoon by Graeme MacKay, Editorial Cartoonist, The Hamilton Spectator – Tuesday September 4, 2007

When summer ends, vacation redux begins

Labour Day is the final act of a grand and happy play. The songs have all been sung. The lovers have been reunited at last! The curtain must come down, but hold the applause for just a few more moments.

Shakespeare once wrote that “Summer’s lease hath all too short a date.” This time of year, those words really hit home. Summer is definitely too short here in Southern Ontario. Perhaps that is why we grasp its beauty so tightly. In the hills, the song of the cicadas is getting louder and the hay rolls are appearing everywhere like magic out of summer’s magic hat.

In a few more days it will be time to pack up the tools of the season: wiffle balls, baseball mitts, grilling implements. Time to wave goodbye and head back to reality. In a few more days I’ll have to finish the last Harry Potter, the last ear of corn, the last 10 o’clock breakfast.

Still, there is reason to celebrate in spite of car packing and impending tie wearing. Even after we return home, there is more to look forward to. All is not lost to the dedicated vacationer. When summer ends, vacation redux begins.

Vacation redux is a special phenomenon that everyone has experienced and most have ignored.

Being away from home, even for a few days, means breaking from the routine. Vacations are fun and energizing because we can sleep later or get up earlier, depending on our interests. (Source: Buffalo News)