loyalty

Thursday April 4, 2019

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Thursday April 4, 2019

Let the Justin Trudeau scandal be a lesson: seemingly pristine leaders will always let us down

Must our politicians disappoint? That is the question that is keeping some of us on the liberal left up at night.

April 2, 2019

The latest let down is Justin Trudeau. He of the bilingual social media, refugee welcoming press stunts and (somewhat performative) feminism. While Trudeau was never as left wing as many of us economically, his leadership style on social issues did seem like a breath of fresh air. He appeared to be willing to take action that went against the narrative of the day, making genuinely tough decisions on issues like immigration where the easy option would have been to turn people away.

Trudeau had transformed his party from within rebuilding it in his younger, cooler image. Now, he stands accused by two female former cabinet colleagues of corruption. His response? To throw these whistle-blowers out of the Liberal Party. The disappointment is profound.

So Trudeau is human after all. His once fleet feet are made of clay. Yes another hero falls from their perch.

March 4, 2016

We expect a lot from our political leaders. So much so that they are bound to disappoint. But should we expect a kind of perfection from them we could never deliver ourselves? Is there a refugee whose life has been changed by Trudeau’s policies that would exchange that for this scandal not happening? Should Labour disown the minimum wage because it was introduced by a leader that let them down so badly elsewhere?

We do need to be clear about what our red lines are. We shouldn’t forgive Blair for the bloodshed of the Iraq War nor of the chaos and loss of trust in politics that followed it just because we think he’s right over Europe. Trudeau’s imperious treatment of his whistle-blowing colleagues should not be glossed over as if it meant nothing just because we like the way he stands up to Trump.

For public service to be the unalloyed good the liberal left believe it should be, we have to learn to be more grown up about those that deliver it. Both the hero worship and the demonisation come from a desire to believe that politicians are different from the rest of us. But we don’t just get the politicians we deserve, we get the politicians we are: weak, strong, courageous, stupid, clever and human. (Continued: The Independent) 

 

Saturday April 21, 2018

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Saturday April 21, 2018

How Tim Hortons lost its connection with the Canadian public

Léger and National Public Relations last week released their annual report ranking Canada’s most admired companies. While some results were indeed surprising, others were not.

January 9, 2018

Both Google and Shoppers Drug Mart (owned by Loblaw) ended up at the top of the overall rankings, as well as the leaders in their sectors. Google has been No. 1 for six years now. It was surprising to see that eighth-place Kellogg’s is the most respected food company in Canada. Campbell and Kraft, two other food companies, closed out the top 10. Despite bread-price collusion accusations, Sobeys moved up 10 places and remained the most admired grocer, while Subway was recognized in the food service category.

But Tim Hortons’ year was just plain awful. It went from No. 4 to No. 50 in just 12 months. This significant free fall can be linked to the very public spat between Tim Hortons franchisees and the Tim Hortons parent company, Restaurant Brands International (RBI). This dispute has taken its toll and likely affected the reputation of the iconic Canadian company.

RBI has been at war with Tim Hortons franchisees since 2014 when the holding company was created, and things have gotten progressively worse. While franchise owners – family businesses, really – were committed to serving communities, RBI swooped in with an efficiency-driven agenda. Menu changes, royalty structure modifications, higher costs of supplies to operate outlets – all were revised to serve RBI’s shareholders, and it paid off. The share price hit a record high last October of $85.

March 17, 2007

RBI’s ultimate commitment has been to its shareholders and not necessarily to the Canadian public. This year’s Léger-National rankings confirm that Canadians have been keeping tabs.

But RBI’s profit-driven agenda has started to work against it over this past year. Rallies to raise awareness of minimum-wage campaigns made Tim Hortons a public target right across the country. To make matters worse, reports surfaced suggesting that in Ontario, where the minimum wage increased by 22 per cent on Jan. 1, some Tim Hortons employees had been asked to pay for uniforms and cut out breaks. While other food chains were adapting well, the rift between RBI and its franchise owners in Ontario became even more evident to the public.

Now sales are slumping, and as a result, RBI shares have fallen to about $70. RBI’s response is to invest $700-million over the next four years, including a change to the interior design in all of its Tim Hortons restaurants. But here’s the catch: Most franchise owners will be required to pay more than $450,000 per outlet to support the cost of renovation and create an open-seating concept. Given that the average Tim Hortons franchisee owns three outlets, the cost to support RBI’s new redesign strategy will be well more than $1-million for a typical franchise owner. (Continued: Globe & Mail) 

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Saturday, December 3, 2016

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator - Saturday, December 3, 2016 Air Miles collectors stuck with redeemed rewards Air Miles Canada says it won’t reimburse collectors who spent their points in anticipation of an expiration policy that will no longer take effect at the end of the year. The company that runs the Air Miles loyalty points program, LoyaltyOne, announced Thursday it was cancelling plans that would have seen collectors lose miles older than five years. While some celebrated the news, others — who had scrambled to redeem their miles ahead of the expiry — were angered by the about face. Air Miles Canada’s Twitter account told two customers the company would not be reimbursing collectors who spent their points to avoid having them expire. The account sent tweets saying the company would not accept returns, cancellations or exchanges due to the cancellation of the expiry policy, once booked. The Air Miles reward program launched in 1992 and has more than 11 million active collector accounts. (Source: Toronto Star) https://www.thestar.com/business/2016/12/02/air-miles-collectors-stuck-with-redeemed-rewards.html Ontario, Canada, Air Miles, loyalty, point cards, rewards, LCBO, consumer

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Saturday, December 3, 2016

Air Miles collectors stuck with redeemed rewards

Air Miles Canada says it won’t reimburse collectors who spent their points in anticipation of an expiration policy that will no longer take effect at the end of the year.

The company that runs the Air Miles loyalty points program, LoyaltyOne, announced Thursday it was cancelling plans that would have seen collectors lose miles older than five years.

While some celebrated the news, others — who had scrambled to redeem their miles ahead of the expiry — were angered by the about face.

Air Miles Canada’s Twitter account told two customers the company would not be reimbursing collectors who spent their points to avoid having them expire.

The account sent tweets saying the company would not accept returns, cancellations or exchanges due to the cancellation of the expiry policy, once booked.

The Air Miles reward program launched in 1992 and has more than 11 million active collector accounts. (Source: Toronto Star)