Omar Alghabra

Thursday April 27, 2023

April 27, 2023

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Thursday April 27, 2023

Omar Alghabra defends proposed air passenger protection overhaul

March 16, 2023

As an airline crew member, Omar Alghabra bids farewell to Canadian passengers seeking cheaper airfares across the border in the U.S. airports with a “buh bye now” that may not be as jocular as it sounds. The proposed overhaul of air passenger rights rules in Canada by the Liberal government would ensure that airlines are held accountable for delivering the obligations they’ve committed to their passengers. The new regulations would also hike fines for airlines that don’t comply with Canadian Transportation Agency rules and limit situations where airlines can deny compensation for delays and damaged or lost luggage. Despite criticisms from airlines and advocacy groups, Transport Minister Omar Alghabra asserts that the proposal would protect consumers and shift the burden onto airlines.

Critics, however, have expressed concerns about the loopholes that may still exist and the possibility of increased ticket prices. Air Passenger Rights advocacy group president Gábor Lukács has accused the government of misleading Canadians about the new rules. Lukács argues that the new regulations could still allow airlines to deny compensation for cancellations and delays “required for safety purposes,” as those four words remain peppered throughout the fine text. He also believes that airlines can avoid fines by entering into “compliance agreements.”

News: What do the proposed passenger rights changes mean for travellers?  

May 25, 2022

In an interview on CBC Radio’s As It Happens, Alghabra disagrees with Lukács, saying that the proposal removes the loopholes that airlines could have used to justify not compensating passengers and ensures that airlines are held accountable for delivering their obligations to passengers. The proposed regulations also define new service standards that airlines need to follow, including providing food and access to telecommunication when customers are waiting for a snowstorm to end. Alghabra asserts that the new regulations are the toughest in the world, and airlines will be required to fund complaints at the Canadian Transportation Agency.

While the National Airlines Council of Canada argues that these rules will lead to higher ticket prices, Alghabra is surprised and says that they are not asking airlines to do more than what they promised customers they would do. The proposed regulations will only hold airlines responsible for what they promised customers and not what they don’t control. Alghabra believes that the new regulations will be better for customers, airlines, and everyone.

In terms of concerns about the lack of competition in Canada’s airline industry, Alghabra asserts that Canada has more competition than ever before, with Air Canada, WestJet, Porter, Flair, Lynx, and some regional airlines expanding. He believes that the environment will be hospitable for airlines and will protect airline workers while ensuring that they are well-compensated and that Canadian jobs in the air sector continue.

As an airline crew member, Alghabra’s “buh bye now” might be an indication that Canada’s air travel system is undergoing significant changes. The proposed overhaul of air passenger rights rules in Canada, while not perfect, is a step in the right direction, protecting consumers and holding airlines accountable for delivering their obligations to passengers.

 

Thursday March 16, 2023

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Thursday March 16, 2023

Transport Minister pledges to close passenger compensation loophole used by airlines

January 13, 2023

Transport Minister Omar Alghabra said Tuesday the federal government will close a loophole that allows airlines to deny customers compensation for cancelled flights.

The reform will come as part of an overhaul of passenger rights to be tabled in Parliament this spring, he said at a news conference.

Asked whether he would end the exemption that lets carriers reject compensation claims by citing safety issues, Alghabra answered in the affirmative.

“The short answer is yes. We are working on strengthening and clarifying the rules to ensure that we make a distinction,” he said.

“Obviously we don’t want planes to fly when it’s unsafe to do so. But there are certain things that are within the control of the airlines, and we need to have clearer rules that puts the responsibility on the airlines when it’s their responsibility.”

Alghabra’s pledge came during a news conference at Toronto’s Pearson airport Tuesday morning, where he promised an additional$75.9 million over three years to reduce the backlog of complaints at the Canadian Transportation Agency (CTA).

May 25, 2022

The money will allow the transport regulator to hire 200 more employees who can chip away at the 42,000 complaints currently filed there, he said.

“The backlog is huge.”

The announcement comes after the government topped up the agency’s funding by $11 million last year – shortly before travel chaos erupted over the summer as flight demand surged, prompting another wave of complaints.

Gabor Lukacs, president of the Air Passenger Rights advocacy group, expressed skepticism that the new cash will make a big dent in the backlog.

“The government is throwing good money after bad,” he said. “It will not improve lack of enforcement on its own.”

Alghabra hinted at other changes upcoming in a revamped passenger rights charter, including potential reforms to the regulator’s role as an investigative and enforcement body.

“We are looking at strengthening the rules, as I said, and perhaps looking at increasing the authorities that the CTA has. But I leave it up to the CTA to exercise its judgment and when and how to impose these fines,” Alghabra told reporters.

The agency has a dual mandate as a tribunal handling complaints and a regulatory authority, though advocates say it has not gone far enough to punish violations under the latter. (The Globe & Mail) 

 

Wednesday January 25, 2023

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Wednesday January 25, 2023

Bad Government – Worse Alternative

Trudeau is already into his eighth year in power and he has enough collective wisdom advising him to have understood that his political “biological clock” is ticking.

January 11, 2023

He has outstanding ministers like Anita Anand, Marc Miller and François-Philippe Champagne who would like their chance. The exceptional Chrystia Freeland is tired of just drumming her fingers on the table and may bolt if Trudeau sticks around.

If he does, there are items on his balance sheet that stand out for hard-pressed Canadians. Although plagiarized from the NDP, Trudeau has negotiated and put in place a plan to provide quality affordable daycare. Quite a feat.

At the same time, the chronic underperformers in key files such as Justice, Immigration, Transport and Public safety have been allowed to muddle along, accumulating errors until they become a crisis. Since when has it become a Herculean task to deliver a passport?

An impression of overall incompetence is beginning to stick to Trudeau. He needs a new broom to sweep clean in the PCO (Privy Council Office).

Trudeau’s worst mark on the progressive report card is in the environment.

October 28, 2021

When Guilbault wanders into a meeting of environmentalists today, those who once admired him now start analyzing their shoelaces.

Trudeau bought a pipeline to boost oil sands production but, ever eager to please, Guilbeault surpassed his master by going along with the mindless offshore oil extraction project at Bay du Nord.

Guilbeault has the temerity to try to sell it as”net zero,” by referring only to the extraction process. It’s embarrassing that he thinks he can con people into forgetting that the petroleum is going to get burned somewhere on the planet, contributing of course to global warming and climate change.

At the UN Biodiversity Conference in Montreal, Guilbeault has just promised to restore 19 million hectares of land. That lofty undertaking, without the slightest hint of a plan (or a deal with the provinces) only served to remind Canadians of another vapid promise Trudeau made during a previous election: plant a billion trees. The actual number of trees planted was adjacent to zero. Make the announcement and disappear, sums up the Liberal strategy on sustainable development.

August 5, 2022

Brace yourselves because the new year, 2023, will likely be an election year. Should he choose to stick around, Trudeau will be in his fourth contest since first winning in 2015, a prospect as tiring for his troops as it is for Canadians.

The eternal Liberal rallying cry of “don’t split the vote” will also have more resonance than ever. Sure the Liberals successfully portrayed Andrew Scheer as a scary anti-choice relic and Erin O’Toole as (implausibly) an anti-vaxer! They won’t have anything of the kind to throw at the ultra-woke Singh. They will just have to point to Poilievre and, like a scary tale around the campfire, tell folks that Pierre the evil troll is coming for them unless they re-elect Justin the good. (CTV News) 

From sketch to finish, see the current way Graeme completes an editorial cartoon using an iPencil, the Procreate app, and a couple of cheats on an iPad Pro …

Friday January 13, 2023

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Friday January 13, 2023

Sunwing has received 7,000 complaints about holiday travel disruptions

Sunwing Airlines has received 7,000 complaints so far from customers unhappy with the airline’s performance during a turbulent holiday travel season that saw many customers stranded abroad.

July 17, 2019

Sunwing executives told MPs on the House of Commons standing committee on transport, infrastructure and communities Thursday that the airline cancelled 67 flights between December 15 and 31, in part because of staff shortages. Sunwing president Len Corrado said the airline struggled after the federal government declined its request to hire 63 pilots as temporary foreign workers.

Members of Parliament are questioning airline executives and airport authorities on Thursday about the travel chaos that erupted during the holidays.

Hundreds of air passengers were stranded over the holiday season after airlines cancelled or delayed flights, largely due to a major storm that hit much of Canada around Christmas.

Even though the House of Commons isn’t sitting right now, MPs on the transport committee met Monday and unanimously supported calling witnesses to discuss the travel debacle.

Executives from WestJet and Air Canada also testified.

Sunwing, a smaller airline that offers flights to warm southern destinations, faced the brunt of MPs’ questions Thursday. (CBC) 

January 8, 2016

Then there was this under-reported tale from last month under the headline, “Swoop flight to New Brunswick flies back to Hamilton without stopping at destination”

People who were on a Swoop Airlines plane are telling CHCH News of a flight to New Brunswick that ended up back where it started, leaving a lot of angry passengers.

First passengers got messages from the airline saying the flight was delayed. Then after taking off three hours later than scheduled, they flew to Moncton but didn’t land, the plane turned around and flew back to Hamilton.

Swoop sent out a series of notifications, first blaming “operational delays,” then saying it was “due to weather,” then “delayed due to customs and immigration,” even though Hamilton and Moncton are both in Canada.

A passenger on the Swoop flight Justin Forshaw says, “they then said there was going to be people at Hamilton to receive you, give you travel vouchers, transport to a hotel. There was nobody there.”

May 25, 2022

The passengers say when they got back to Hamilton airport they were abandoned. There was nobody from Swoop to help them.

Passengers say the flight attendants said there would be a new flight to Moncton within 24 hours but they still haven’t heard anything. Passengers CHCH News spoke with are doubtful about receiving refunds from Swoop.

CHCH News requested an on-camera interview with Swoop, and they responded with a statement saying the airline blames the cancellation on the weather. It doesn’t explain why passengers were given those other reasons for the delays and cancellations, or why there was no one to meet them at the airport. As for refunds, it says it’s “working through reimbursements.” (CHCH) 

Wednesday May 25, 2022

Editorial Cartoon by Graeme MacKay, The Hamilton Spectator – Wednesday May 25, 2022

Airport madness must be fixed now

Had Dante Alighieri experienced the special torments of 21st-century passenger flight, there would surely have been another ring of Hell in his depictions.

January 9, 2021

Even before the coronavirus pandemic, air travel had become a relentless accumulation of aggravations, from the time of parking (at exorbitant cost) on arrival at one airport until (unless it was lost) the claiming of baggage at another.

But the current state of affairs — as travel gradually returns to normal while COVID-19 protocols remain in place and understaffing prevails — has upped the misery index to unacceptable levels.

Near-endless lines for check-in and security. Passengers imprisoned in planes on the tarmac for hours after landing because of crowding inside terminals. More hours in jam-packed arrival lineups at customs caused by staffing shortages.

In all, what’s going on in Canadian airports at present is a recipe for chaos and anger, not to mention the abuse of flight attendants and frazzled, overburdened ground staff. And with the high-travel summer season only weeks away this dispiriting situation needs to be resolved fast.

The Canada Airports Council is calling on the federal government to scrap random COVID-19 tests and public-health questions at customs in order to ease the congestion travellers are being greeted with in Canada.

Such measures mean it takes four times longer to process passengers than it did before the pandemic, the council has said.

July 17, 2019

That was just barely tolerable when travel was down, but it’s become a serious problem now that people are starting to fly again in numbers.

The council said it makes little sense to retain such stringent testing measures in airports — facilities never designed for procedures that halt the flow of travellers into and out of the precincts — when they are no longer in place in the community.

The situation has been particularly bad at Pearson International Airport, Canada’s largest.

Before the pandemic it took an average of 15 to 30 seconds for a Canada Border Services Agency officer to clear an international passenger, the airport said. Now, “due to the Government of Canada’s COVID-19 health screening questions, this has increased the processing time at Canada’s borders by two to four times.”

Pearson blames the understaffed Canadian Air Transport Security Authority. The Canadian Airport Council blames the over-rigid COVID-19 safety regime. Federal Transport Minister Omar Alghabra even blamed travellers for being out of practice.

“Taking out the laptops, taking out the fluids — all that adds 10 seconds here, 15 seconds there,” he told reporters.

April 23, 2014

That sort of thing is likely to inflame rather than calm regular flyers — who have long since mastered the hassle-filled procedures of travel. It does raise the matter of fluids and whether the current security fixation on them is justified. State-of-the-art technology exists, and has already been installed at Shannon Airport in Ireland, that would allow the inspection of fluids, carried in normal amounts, and of laptops while still in cases, backpacks and computer bags.

For travellers in this country, bringing in such advanced techniques could not come too soon.

Alghabra also points to an increase in last-minute bookings as well as flight schedules that see too many planes arriving around the same time. His department says it’s trying to address the delays and hopes more screening personnel will be added by CATSA to speed up procedures.

Among those monitoring that progress will be the union representing flight attendants, who have effectively been asked to work for free since they are typically paid for time in the air, not for trying to control and placate ticked-off travellers on the ground.

There was a time — though you’d have to be rather long in the tooth to recall it — when airports were exciting, exotic, efficient. The charm of those quaint days has long passed. The experience has slipped from taxing, to miserable, to unendurable.

Exasperated travellers aren’t much interested in excuses, explanations and vague assurances. They just want the current hellishness fixed, and soon. (Hamilton Spectator Editorial)